Returns & Exchanges
At Montigo Malaysia Official, we strive to ensure your home essentials arrive in perfect condition, offering a 14-day hassle-free return policy for any manufacturing defects or shipping damages. Please ensure items are returned in their original packaging with all components included.
Initiate Request
Contact our customer support team via email or our official portal within 14 days of receiving your order to request a Return Merchandise Authorization (RMA).
Prepare Package
Securely pack your Montigo products in their original box, ensuring all lids, straws, and accessories are included to prevent damage during transit.
Ship Items
Affix the provided return label to your package and drop it off at the nearest authorized courier point; keep your tracking receipt for reference.
Inspection & Refund
Once our warehouse team verifies the condition of the returned goods, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing